Inclusive AI & Communication
AI that talks, hands off, remembers.
AI customer support and knowledge, secured to enterprise standard: SOC2 Type II, encrypted end to end. AI answers round the clock; your team steps in when it counts.
The problem
Customer conversations and team knowledge live in different tools, and neither talks to the other. Customers wait for replies that never come; teams dig through PDFs the AI should already know.
Informly is the single layer underneath both. The AI answers from your own documents, holds the conversation, hands off to a human when judgement is required, and remembers what was said for the next time.
What it does
7 capabilities, built around intent.
AI knowledge from your docs
Upload PDFs, sync Notion, Drive, Jira, Confluence. Informly indexes and serves answers grounded in your truth.
Customer-facing AI chat
On your site, your app and your inbox. AI answers when humans aren't there; sub-half-second responses.
Seamless human takeover
Agents see the conversation, the context and the AI's draft, and step in without missing a beat.
Call-centre experience
Queues, routing, dispositions and supervisor views. Your team runs Informly the way a contact centre runs.
Lead management
Conversations turn into qualified leads with context attached, not a generic webform dump.
Workflow automation
Trigger follow-ups, sync to your CRM, escalate by rule. No custom integrations needed.
Enterprise security
SOC2 Type II, HIPAA-compliant, bank-grade encryption at rest and in transit. 50+ languages.
How it works
One conceptual picture, not an architecture diagram.
AI knowledge from your docs
Upload PDFs, sync Notion, Drive, Jira, Confluence. Informly indexes and serves answers grounded in your truth.
Customer-facing AI chat
On your site, your app and your inbox. AI answers when humans aren't there; sub-half-second responses.
Seamless human takeover
Agents see the conversation, the context and the AI's draft, and step in without missing a beat.
+4 more capabilities below
Who it's for
Customer support and ops
Deflect what AI can handle, escalate what it cannot, and keep the human in the loop on the conversation, not in the queue.
Sales and lead-gen teams
Convert curiosity into a qualified lead with full context, instead of a webform with a hope.
Internal knowledge owners
Stop maintaining wikis by hand. Informly serves the wiki straight from the source documents.
Impact
AI answers when no human is there. Humans take over when it counts. Conversations become signal. The knowledge improves itself.
Where it's used
Real settings, real people.
Answers from your own knowledge, on every channel
Agents step in without losing the thread
Queues, routing, automation, lead capture
Try Informly.
We respond to serious enquiries within two working days.